Terms & Conditions

HSP Refrigeration — Terms & Conditions **Last Updated: August 31, 2026** These Terms & Conditions (“Terms”) govern the use of the HSP Refrigeration (“HSP,” “we,” “us,” or “our”) website and the services provided by HSP. By accessing or using our website, submitting a service request, requesting or approving service, or otherwise engaging HSP, you agree to these Terms. 1. Website Use The HSP website is provided for general informational purposes and to allow customers and prospective customers to learn about our services, contact our company, and submit service or work requests. You agree to use this website only for lawful purposes. You may not attempt to interfere with the website's operation, gain unauthorized access to its systems, submit fraudulent or misleading information, introduce malicious software, or use the website in any manner that could damage HSP or interfere with another person's use of the website. 2. Website Information HSP makes reasonable efforts to keep information on our website accurate and current. However, website content is provided for general informational purposes and may be changed at any time without notice. Information displayed on the website regarding services, availability, pricing, response times, equipment, or capabilities does not constitute a binding quote, guarantee, or service agreement unless expressly confirmed by HSP in writing. 3. Online Service & Work Requests Submission of a work order, contact form, service request, preferred appointment date, or other request through the HSP website does **not** guarantee an appointment, technician availability, response time, price, or completion date. Requested dates and times are preferences only until confirmed by HSP. Submitting a service request authorizes HSP to contact the customer regarding the request using the contact information provided. Customers are responsible for providing accurate information regarding the service location, equipment, reported problem, billing information, authorization limits, and site contact. 4. Emergency Service Requests The HSP website should not be relied upon as the sole means of communication for urgent safety emergencies. Emergency service requests are prioritized based on technician availability, location, safety, severity, and the nature of the equipment failure. Estimated arrival times are not guaranteed. If a situation involves an immediate threat to life, fire, suspected dangerous gas conditions, or another emergency requiring public emergency services, contact 911 or the appropriate utility/emergency authority before contacting HSP. 5. Service & Dispatch Fees Unless otherwise covered by a written Service Agreement, service calls are subject to applicable diagnostic, labor, travel, dispatch, parts, materials, and other applicable service charges. After-hours, weekend, holiday, and emergency services may be billed at premium rates. Dispatch, travel, and diagnostic charges may apply regardless of whether repairs are ultimately authorized or completed. 6. Estimates & Authorization Estimates are based on information and conditions reasonably available to HSP at the time of inspection and may change if additional problems, concealed conditions, required parts, additional labor, or other circumstances are discovered. Customer authorization, including electronic, verbal, written, signature, text, email, or other digital approval, constitutes authorization for HSP to perform the approved work. Work outside the authorized scope may require additional customer approval. 7. Not-to-Exceed (NTE) Limits Any Not-to-Exceed (“NTE”) amount must be communicated to and accepted by HSP before work begins. Unless expressly agreed otherwise in writing, an NTE does not automatically include unforeseen conditions, additional repairs, special-order parts, freight, taxes, additional trips, or work outside the original authorized scope. 8. Parts & Materials Parts and materials are subject to availability. Special-order, custom, electrical, installed, or otherwise non-returnable parts may require advance payment and may not be cancelled or refunded once ordered. Manufacturer warranties, where applicable, remain subject to the applicable manufacturer's warranty terms and procedures. 9. Payment Terms Payment is due according to the terms stated on the applicable estimate, work order, service agreement, account agreement, or invoice. Past-due balances may be subject to applicable late charges, collection expenses, and other costs to the extent permitted by law. Customers are responsible for providing accurate billing and authorization information. 10. Site Access & Customer Responsibility The customer is responsible for providing HSP technicians with safe and reasonable access to the service location, equipment, roof areas, mechanical rooms, electrical systems, utilities, and other areas reasonably necessary to perform authorized work. HSP is not responsible for delays, additional costs, or inability to complete work resulting from inaccessible equipment, unsafe conditions, unavailable utilities, locked areas, third-party restrictions, incorrect information, or other circumstances outside HSP's reasonable control. 11. Existing & Unforeseen Conditions HSP is not responsible for pre-existing defects, improper prior installation or repairs, concealed conditions, equipment deterioration, code deficiencies, utility problems, manufacturer defects, or failures unrelated to work performed by HSP. Additional problems discovered during service may require additional authorization, parts, labor, and charges. 12. Equipment Downtime & Product Loss HSP does not guarantee that equipment can be diagnosed, repaired, or restored to operation during the initial service visit. Additional visits, parts, manufacturer assistance, or replacement equipment may be required. To the fullest extent permitted by applicable law, HSP is not responsible for indirect, incidental, special, or consequential losses resulting from equipment failure or downtime, including loss or spoilage of food or inventory, lost sales, lost revenue, interruption of business, loss of use, or similar commercial losses, except where HSP expressly agrees otherwise in writing or where such limitation is prohibited by law. Customers remain responsible for taking reasonable steps to protect temperature-sensitive products and inventory while equipment is malfunctioning or awaiting repair. 13. Warranty & Limitations HSP warrants its workmanship only for the period and under the conditions, if any, stated on the applicable invoice, proposal, work order, or service agreement. Warranty coverage does not apply to unrelated equipment failures, normal wear and tear, misuse, lack of maintenance, power or utility problems, manufacturer defects, customer or third-party modifications or repairs, or equipment and components outside the scope of HSP's work. 14. Intellectual Property Unless otherwise stated, the HSP website and its original content, including text, graphics, logos, photographs, designs, branding, and other materials, are owned by or licensed to HSP and are protected by applicable intellectual property laws. Website materials may not be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission from HSP, except as otherwise permitted by law. 15. Third-Party Websites & Services The HSP website may contain links to or integrate with third-party websites, software, payment processors, scheduling systems, manufacturers, suppliers, or other services. HSP does not control and is not responsible for the availability, content, security, privacy practices, terms, or operation of third-party services. Use of those services may be governed by separate terms and privacy policies. 16. Electronic Communications By contacting HSP, submitting an online form, requesting service, or otherwise providing contact information, you consent to receiving communications reasonably related to your request, account, appointment, estimate, service, invoice, or other business relationship with HSP. These communications may occur by telephone, email, or text message as appropriate and permitted by applicable law. 17. Privacy Information submitted through the HSP website will be handled in accordance with HSP's Privacy Policy. Customers should avoid submitting sensitive information through general website forms unless specifically requested by HSP through an appropriate method. 18. Website Availability & Disclaimer HSP does not guarantee that its website will always be available, uninterrupted, secure, or free from errors or technical problems. To the extent permitted by law, HSP is not responsible for losses arising solely from temporary website outages, technical failures, unauthorized third-party activity, or reliance upon general informational content presented on the website. 19. Changes to These Terms HSP may update these Terms periodically. Updated Terms become effective when posted to the website unless otherwise stated. The “Last Updated” date at the top of this page identifies the most recent revision. 20. Governing Law These Terms are governed by the laws of the state in which HSP Refrigeration is organized and principally operates, without regard to conflict-of-law principles, except where applicable law requires otherwise. 21. Acceptance of Terms Use of the HSP website constitutes acceptance of the website-related provisions of these Terms. Requesting service, approving an estimate, authorizing work, signing a work order, providing electronic or verbal authorization, or accepting completed work constitutes acknowledgment and acceptance of the applicable service provisions of these Terms. If HSP and the customer have entered into a separate written Service Agreement, Master Service Agreement, or other written contract, that agreement will control in the event of a conflict with these Terms.